Satisfaction Surveys

Our Satisfaction Survey Services

HACOF Experience with Satisfaction Surveys

Customer satisfaction surveys help businesses understand what their customers think about their products or services, their brand, and their customer support.

HACOF achieves this by asking;

  • Agent-specific survey questions
  • Channel-specific survey questions
  • Customer Effort Score (CES) survey questions
  • Customer satisfaction (CSAT) survey questions
  • Net Promoter Score (NPS) survey questions