Interactive Voice Response (IVR)

Our IVR Services

HACOF Interactive Voice Response (IVR) is an automated telephony system that interacts with callers. This service helps improve our clients’ audience reach, data collection, and data monitoring on variables of interest.

To enhance communication feedback we provide our clients with a unique shortcode number that is toll-free and virtual toll-free.

Through our portal clients can create their own custom automated voice recording whereby the caller can respond with a voice message and/or SMS as per our clients’ needs.

The easy-to-use IVR interface archives audio files, SMS, and image files separately to your private account on our data warehouse system, allowing our clients to download data immediately – providing you with an instant and secure way for data analysis.

Key benefits to using the IVR platform are:
  • Reaching audiences and beneficiaries in real-time
  • Evidence that beneficiary has been reached
  • Extracting useful data analytics
  • Monitoring the volume of clients outreach
  • Influence future performances